Welcome to MyBestCap!! Your source for all the MLB caps in the World. MLB New Era Caps, New Era Hats, Fitted Hats, NewEraCapWorld, New Era Caps.

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HOME > ORDERING & SHIPPING POLICY

ORDERING & SHIPPING INFORMATION

You will receive your order within 5 to 7 business days. All purchases will be shipped via UPS.
* Expedited shipping is available for U.S. orders only.
* For expedited shipping rates and to place expedited orders please call 1-718-647-6383.
* For more information regarding shipping rates and customs fees please view our help and policies page.

PAYMENT OPTIONS

We accept Visa, MasterCard, Discover credit cards by phone or mail.

ORDER OPTIONS

1. ORDER BY PHONE: (718) 647-6383; HOURS: Mon ~ Fri 10:00AM to 5:00PM EST
2. ORDER BY FAX: Fax Order to FAX # (718) 647- 6383. See below for instructions.
3. ORDER ON-LINE: Order directly on-line from this web site, www.MyBestCap.com

> To place your order by phone call us at (718) 647-6383 - Monday ~ Friday 10 AM to 5 PM Eastern Time.
> To FAX an order please send your order to (718) 647-6383. Please include a complete description of the item(s). Be sure to include your name, shipping address, email address, phone number and credit card information including card number, expiration date and the Credit Card.
> Verification Number on the back of the card. If you are using an American Express card the number is 4 digits and is on the front of the card.
> Be sure to include your name, address, credit card number and expiration date. We also accept money orders and personal checks by mail although personal checks must clear the bank before we ship can your order. This takes approximately ten business days. (Canadian 0rders must be paid by credit card or US funds money order. Other foreign orders can be paid only by US funds money order). Please make all checks or money orders payable to New Era Cap World.
> Send check or money order to MyBestCap, 1123 Liberty Ave. Brooklyn, NY 11208. Sorry, we cannot accept C.O.D.'s.

ORDER ACKNOWLEDGEMENT AND SHIPPING CONFIRMATION

When you place an order, you will automatically receive an order confirmation. This acknowledges the order, but does not assign an actual order number, which is created when your order is actually downloaded into our system. But you can always inquire about your order by just giving us your name, address and zip code. You will get billed almost immediately after you place your orders. When it is ready to ship, we will send you an invoice that shows what you ordered, what, if anything is on backorder and what you have been billed. The invoice is your notification that your order is shipping. You may receive the invoice in the mail before the package is actually delivered. Your order number will be on the invoice in the top right-hand box marked "invoice number". Once you receive the invoice, you can refer to this number if you have any questions.

DOMESTIC SHIPPING RATES

All orders in the continental United States are shipped using various carriers to ensure we offer the best services and rates to our customers. The rates for international destinations will vary. Special shipping requests (next day, second day and 3 day select) must be made over the phone to ensure delivery. Shipping rates shown below are for the United States and its protectorates, APOs.

Amount	UPS Regular (delivered in 2-5days)
$0-$99.99	$4.99
$100 over	Free Shipping

* Prices are subject to change.

* Expedited shipping is available for U.S. orders only. For expedited shipping rates and to place expedited orders please call 1-718-647-6383.

INTERNATIONAL SHIPPING RATES

To place orders for delivery outside the U.S., please call 1-718-647-6383.

Canadian shipments are by US Postal Service only. Shipping rates will vary according to destination and weight. Please call 1-718-647-6383 - Monday ~ Friday 10 AM to 5 PM Eastern Time if you have any questions. Overseas orders are shipped Air Parcel Post, and are charged actual postage (credit card and international money orders in US funds). We do not offer expedited shipping for international orders.

CUSTOMS CHARGES

You may be required to pay a customs tax or duty on your order when it arrives. Since the amount you may have to pay varies according to specific custom regulations of each country, we have no way of determining this charge. If you have any questions regarding duty or custom charges, please contact your local customs official or post office.

DELIVERY TIMES

We normally ship orders within 48 hours. However, if an item is out of stock, delivery time will vary depending on the article. For estimated delivery times please contact us via email at info@neweracapworld.com or call 1-718-647-6383 Monday ~ Friday 9 AM to 5 PM Eastern Time.

BACK ORDERED ITEMS

Since we carry a wide selection of products, items sometimes are temporarily unavailable. We make every effort to get back ordered products back into inventory as soon as possible. However, due to the great attention to detail we take in manufacturing our products it sometimes take several weeks for delivery. Custom items normally take 6 to 12 weeks for delivery.

SIZING INFORMATION

Please use the chart below to help you determine your size.

Jerseys and Jackets (Men's)

Size	Chest
Medium	38-40
Large	42-44
XL	46-48
XXL	50-52
XXXL	54-56

Tees and Sweatshirts (Men's)

Size	Chest
Medium	40
Large	44
XL	48
XXL	52
XXXL	56

Women's Jerseys

Size	Chest
XS	0-2
Small	2-4
Medium	4-6
Large	6-8

Cap Size

CM	Cap Size
54.9	6 7/8
55.8	7
56.8	7 1/8
57.7	7 1/4
58.7	7 3/8
59.6	7 1/2
61.5	7 5/8
61.5	7 3/4
62.5	7 7/8
63.5	8

To determine your cap size, measure around your head with either a tape measure or piece of string. (If you use a string, simply measure the length of the string when you're done). Once you've determined how many inches are needed to wrap around your head, use the chart above to figure our your hat size. For example: If the measurement is 22 inches around your head, you would wear a size 7 cap. If you are between two sizes, it is always better to go up a size rather than down.

SATISFACTION GUARANTEED

Our first priority is with your satisfaction. Therefore, we offer you only the finest products available. If you are not satisfied with your purchase, you may either return or exchange the item by following the guidelines below.

RETURNS AND EXCHANGES

If you are not satisfied with your order, simply return it to us within 30 days with your receipt and we will credit you for the entire amount minus the shipping charges. If your item is damaged when you receive it, please contact our customer service department at: info@MyBestCap.com. Items that have been washed, actually worn or damaged in any way after they have been received, cannot be returned or exchanged unless there is a manufacturing defect. No refunds are offered for custom items, unless there is a manufacturing error. * We do not accept exchanges or returns on sale/clearance items. If you have a question regarding your custom order, please contact customer service at the above number. For return authorization, please call 1-718-647-6383 or email info@MyBestCap.com. We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us. Caps sent back to us in an envelope will not be accepted. Please use the original box whenever possible.

PRICING POLICY

Prices are subject to change without notice. Orders received prior to a price change or after a price change will not be adjusted to reflect the price difference: you will only be charged the amount you agree to pay when you placed your order.

QUESTIONS OR COMMENTS

Email: info@MyBestCap.com
or Call 1-718-647-6383 - Monday ~ Friday 10 AM to 5 PM Eastern Time.

* Refunds and Exchanges are not accepted on sale/clearance items.